Privacy Policy
Last updated: June 2026
Black Gold IT & Data ("Black Gold," "we," "us," or "our") is a service brand of PointFlow Companies. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, client communications, and SMS messaging program.
Information We Collect
We collect only the personal information needed to provide our services, including:
- Name
- Phone number
- Email address
- Company name and role (when provided)
- Information you share with us in support requests or project communications
How We Use Your Information
We use the information we collect to:
- Provide IT support, managed services, and consulting
- Respond to inquiries and service requests
- Send SMS notifications related to support tickets, scheduled work, and service updates
- Send operational email communications about our engagement
SMS Messaging & Opt-In Data
We never sell, rent, or share SMS opt-in information, mobile numbers, or consent records with any third party for marketing or promotional purposes. Phone numbers collected for SMS notifications are used solely to deliver the messages you have requested. You may opt out at any time by replying STOP to any message from us.
How We Share Information
We do not sell or share your personal information with third parties for marketing. We may share limited information with trusted service providers (such as cloud hosting, email delivery, or SMS carriers) strictly to operate our services, and only under confidentiality obligations. We may also disclose information when required by law.
Data Retention
We retain personal information only as long as needed to provide services to you, comply with legal obligations, resolve disputes, and enforce agreements.
Your Choices & Data Deletion
You may request access to, correction of, or deletion of the personal information we hold about you at any time. To make a request, email privacy@pointflow.co or contact us through our website. We will respond within a reasonable timeframe.
Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is perfectly secure, but we apply the same operator-grade practices to our own environment that we deploy for our clients.
Children's Privacy
Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above will reflect the most recent revision.
Contact Us
Black Gold IT & Data — a PointFlow Company
Email: privacy@pointflow.co